Job Description

Box Office Attendant

Box Office Attendants are responsible for providing a world-class experience for all guests at Hollywood Park, home of SoFi Stadium and YouTube Theater. This position services guests throughout the ticket-purchasing process, from purchasing to providing support to existing valued customers, and delivering accurate event information. More Specific Responsibilities Include, But Are Not Limited To

• Provide excellent customer service both internally and externally by explaining ticketing policies, answering questions about the venues' seating, and troubleshooting ticket issues.
• Assist guests in purchasing tickets and provide accurate information regarding current and upcoming events.
• Process all cash and credit card payments and ensure tickets have been issued.
• Reconcile transactions at the end of each shift.
• Organize and distribute will call orders.
• Provide consistent and reliable support to management.
• Perform other related duties as assigned.

We'd Love to Hear From People With

• High school diploma or equivalent required.
• Must be at least 18 years of age.
• Previous cash-handling experience preferred.
• Previous experience in customer service or hospitality preferred.
• Ability to be productive in a demanding environment.
• Strong interpersonal, verbal, and written communication skills.
• Positive and energetic attitude with the ability to remain professional in all situations.
• Requires a flexible schedule; able to work nights, weekends and holidays as required.
• Requires prolonged periods of sittting, standing, walking, and maneuvering up/down stairs in an indoor/outdoor environment.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time. Compensation: $20.00 to $22.00 per hour In compliance with the California Pay Transparency Act, compensation information provided is a good faith estimate for this position only. Hollywood Park considers a candidate's education, certification, prior experience, as well as internal and external data when determining the salary level for potential new employees. Only in exceptional circumstances, if an external candidate has the experience, credentials, or expertise far exceeding what is expected for the position, would Hollywood Park consider paying a salary or rate near the higher end of the range.

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